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How fe88 Handles Your Personal Data

This page tells you exactly what data we collect when you use fe88, how we use it, and what rights you have over it.

Account data protectionbKash, Nagad, Rocket payment privacyCookie controls you can adjustYour right to request data deletionBangladesh-region eligibility applies
fe88 How fe88 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption across every page and transaction on fe88 — that includes the login screen, the deposit flow for bKash, Nagad, and Rocket, and the account settings area where your personal details sit. Data is kept only as long as your account is active or as long as applicable law requires. Once a retention period ends, records are deleted or anonymised. Here is a breakdown of our four core data practices.

Encryption on Every Transaction

SSL covers your bKash, Nagad, and Rocket payment flows end to end. No payment credentials are stored in plain text on our servers at any stage.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences in your browser settings at any time.

Data Retention and Deletion

Account data is held while your account is active. After closure, we retain only what law requires, then delete or anonymise the rest within a reasonable period.

Who to Contact for Changes

To update your registered mobile number, email, or payment wallet details, contact support through live chat or the account help portal so we can verify the change securely.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete your personal data, the fastest route is through our live chat on the fe88 site — describe your request clearly and our team will confirm what data we hold and what steps apply. For more detailed written requests, email support works well. All data-related requests are handled by the same team that manages account help and wallet verification.

Team online

Live Chat

Start a chat directly on the fe88 site. State your data request — access, correction or deletion — and our team will respond with next steps.

Email Support

Send a written request to our support email. Include your registered contact details so we can verify your identity before actioning the request.

Account Help Portal

Log in, head to account settings, and use the help section to raise a data query. This route ties your request directly to your verified account record.

Common Questions About Your Data on fe88

These are the questions we hear most from people in Bangladesh about how their data is handled. If yours is not here, live chat is the quickest way to get a direct answer.

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. Device and session data is also recorded for account security purposes.

No. We record transaction references to match wallet payments to your account, but we never store your mobile wallet PIN, password, or full account credentials on our system.

Yes. Contact us via live chat or email support with your registered details. We will verify your identity and then provide a summary of the data we hold on your account.

Submit a deletion request through live chat or the account help portal. We action it once your account is closed, subject to any legal retention requirements that apply in your region.

We share limited transaction data only with payment processors like bKash, Nagad, and Rocket to complete your deposits and withdrawals. We do not sell your data to third-party marketers.

Session cookies keep you logged in across pages. Analytics cookies help us fix site issues. You can block or clear cookies in your browser settings — note that blocking session cookies will log you out.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.